Emergency Travel Assistance Product Features and Benefits
Flight Rebooking - Available 24/7 to help customers rebook flights in the event of a flight cancellation, delay or schedule change.
Passport and Travel Document Replacement (assistance) - Will assist in the replacement of lost or stolen travel documents, passports or visas.
Baggage Tracking - Assistance with the return of lost luggage by coordinating efforts with the commercial carrier. In the event that an item is lost while traveling, we will assist the customer in the search for the lost item.
Emergency Cash Transfer - Help members obtain cash advances in local or US currency for medical or travel emergencies.
Embassy or Consulate Referral - Embassies and consulates are excellent sources for information and assistance to customers while traveling. We will provide the customer the address and phone number of the local embassy or consulate.
Emergency Message Relay - Assist with contacting family or friends in the event of an emergency situation while the customer is traveling.
Legal Referrals - Provide the customer with convenient legal referrals in their general area.
Rental Vehicle Return –If a customer is traveling and has to abandon a rental due to an emergency, we will arrange for the vehicle’s return to a location designated by the rental company.
Security and Evacuation Assistance - Assist customers with travel options in the event of an evacuation.
Roadside Assistance - We can provide customers with roadside dispatch and assistance.